FAQ

Where are you located?

We are located in Rolleston, Christchurch and offer local collection or overnight postage across New Zealand.

Do you offer try ons?

We do not offer in store or postal try ons. This is the risk you are taking when using our service. We do however offer swaps of garment subject to availability (this is only available for local/pick up orders). Any greater value price difference will need to be paid, any less of value you will loose that money. You may ask for measurements or photos on before booking to ensure your satisfaction. Please keep in mind we are all built differently, not everyone is the same.

When will my order be sent?

All orders are sent with overnight delivery and will be sent out 2-5 days before your event date. This depends on whether how booked your garment is prior to your booking. You will be emailed your tracking number, please monitor this.

When will my order be ready for pick up?

All orders will be ready to collect 1-3 days before your event date. This depends on whether how booked your garment is prior to your booking.

Do I need to clean the garment?

No, please leave all cleaning to us. You agree not to wash your rental as some garments need specific cleaning. You agree not to make any alterations including temporary alterations to your rental. Minor staining majority of the time can be handled by us and is included in the hire price, however major staining where extra cleaning products are used or a dry cleaning service you will be charged for extra cleaning.

What is the condition of your garments?

Please visit the descriptions under each listed garment for their condition. Any major faults or damaged will be mentioned and shown in images. Reminder that we are a business that hires out designer brands’ clothing to consumers for a small percentage of the retail price. You are not receiving a brand new garment. They have been worn before you, therefore will have some wear and tear. In saying that, we will not continue to rent out any garments that we believe are not up to standard. Any garments that are no longer in rentable condition will be discontinued. If you are very particular, please think about renting before going ahead and ask any questions of our garments quality and condition beforehand so you are aware on what to expect.

Where do I pick up from?

Our address will be provided once your order is ready to be collected.

How much is shipping?

Shipping costs depend on the size of the garment and the chosen delivery address.  This cost covers shipping to you and includes a prepaid return bag.

Rural addresses cost more and there is an option to select rural at the checkout. If not selected you will be sent a separate invoice for this to be paid.

What happens if my order doesn’t arrive to me on time?

All situations are different so will be handled based off the situation. Majority of orders will be refunded (minus postage costs), if they do not arrive on time (and once we can confirm not worn) due to any NZ Post delays. We highly recommend using an address that is non rural to better avoid any delays.

How do I return the garment?

Postal orders would have received a prepaid postage bag on arrival. Use this to send back your garment by handing it over the counter at your local post office. NO DROP BOXES.
Local orders are to be dropped back to our address in the drop off box.

What happens if I cannot return my garment on the due time?

Late fees will be issued for any delay in the return of the garment or incorrectly returning. If this affects any future bookings you are liable to cover any loss of income.

When do I return the garment?

All orders need to be returned by the next working day after your event. Your specific return date will also be listed on your thank you card you received with your garment.