FAQ

Where are you located?

We are located in Rolleston, Christchurch and offer local collection or overnight postage across New Zealand.

Do you offer try ons?

We do pick up try ons if you are local with 5 garments max subject to availability. You’ll need to return it within a couple hours after pick up and any bookings will overrule a try on. There is no fee, however if the garment is returned with an odour, makeup, tan, etc you’ll be charged the rental fee. Pick up try ons run Monday - Sunday.
We do not offer postal try ons. This is the risk you are taking when using our postal service.

To book a try on, please contact us via Instagram DM or email. 

When will my order be sent?

All postal orders are sent with overnight delivery and will be sent out 2-5 days before your event date. This depends on whether how booked your garment is prior to your booking. You will be emailed your tracking number, please monitor this.

Friday and weekend events, orders will be sent out Monday-Wednesday and rarely Thursday. 

Weekday events will be sent out 2-5 days prior with overnight courier.

When will my order be ready for pick up?

All orders will be ready to collect 1-3 days before your event date. This depends on whether how booked your garment is prior to your booking.

Friday and weekend events, pick ups are Wednesday-Friday.

Weekday events, pick ups are 1-3 days prior.

Do I need to clean the garment?

No, please leave all cleaning to us. You agree not to wash your rental as some garments need specific cleaning. You agree not to make any alterations including temporary alterations to your rental. Minor staining majority of the time can be handled by us and is included in the hire price, however major staining where extra cleaning products are used or a dry cleaning service you will be charged for extra cleaning.

What is the condition of your garments?

Please visit the descriptions under each listed garment for their condition and here. Any major faults or damage will be mentioned and shown in images. Reminder that we are a business that hires out designer brands’ clothing to consumers for a small percentage of the retail price. You are not receiving a brand new garment. They have been worn before you, therefore will have some wear and tear. In saying that, we will not continue to rent out any garments that we believe are not up to standard. Any garments that are no longer in rentable condition will be discontinued. If you are very particular, please think about renting before going ahead and ask any questions of our garments quality and condition beforehand so you are aware on what to expect.

Where do I pick up from?

Our address will be provided in your collection email once your order is ready.

How much is shipping?

Shipping costs depend on the size of the garment and the chosen delivery address.  This cost covers shipping to you and includes a prepaid return bag. You can see this at checkout. 

Rural addresses cost more and there is an option to select rural at the checkout. If not selected you will be sent a separate invoice for this to be paid and this does put your order at risk of not arriving on time. You will not be refunded for not notifying our team you are a rural address. We highly recommend using an address that is non rural to better avoid any delays.

What happens if my order doesn’t arrive to me on time?

All situations are different so will be handled based off the situation. Majority of orders will be refunded (minus postage costs) if they do not arrive on time (and once we can confirm not worn, no odur, tan, makeup, etc) due to any NZ Post delays. We highly recommend using an address that is non rural to better avoid any delays. If you are a rural address and have failed to select rural delivery at check out, there is a risk your order will not arrive on time and you will not be refunded for this.

How do I return the garment?

Postal orders would have received a prepaid postage bag on arrival. Use this to send back your garment by handing it over the counter at your local post office. NO DROP BOXES.

Local orders are to be dropped back to our address in the drop off box.

What happens if I cannot return my garment on the due time?

Late fees will be issued for any delay in the return of the garment or incorrectly returning. If this affects any future bookings you are liable to cover any loss of income.

When do I return the garment?

All orders need to be returned by the next working day after your event. Your specific return date will also be listed on your thank you card you received with your garment.

Do you offer extended rentals?

Please email or DM us on Instagram for extended orders.