Full Terms & Conditions

1. General terms:

By choosing to rent with BoutiqueBrags, you agree to the following terms and conditions and to responsibly care for the rented garment/s. BoutiqueBrags reserves the right to modify or supplement these terms and conditions at any time.
The rented item is for the exclusive use of the renter and should not be shared with or worn by others. Garment should be worn only once for the scheduled date.
In the event of theft or non-return of any garments, BoutiqueBrags may take legal action to recoup all associated expenses, including but not limited to the replacement of garments, postage, restocking fees, loss of future bookings, plus any additional costs. Action may include filing a police report, initiating a claim with a tribunal or small claims court or engaging a debt collection agency to recover losses, potentially affecting your credit rating.
You are not permitted to wash the rental garment, as some items require specific cleaning methods. Any alterations, including temporary modifications, are also prohibited.
In case of unforeseen circumstances such as illness or transport issues, you are responsible for ensuring the timely return of the garment. This may involve arranging for a trusted individual to return the garment on your behalf to avoid late fees.
All parcels are dispatched with overnight shipping. Postal services are not 100% reliable and carry inherent risks. BoutiqueBrags are not responsible for postal service/delivery delays, however you will be issued with a refund (minus shipping costs) if your garment hasn't arrived by your event time. This will be issued once the garment is back to us in unworn condition - we are strict on this.
BoutiqueBrags reserves the right to refuse service and may request identification to process your order. Payment confirms your acceptance of these terms and conditions.

2. Payment:

To secure your booking, full payment of the rental price is required upfront. Bookings are confirmed on a first-come, first-served basis. No partial payments or holds are accepted. Failure to provide payment in full will result in the booking not being confirmed. Payment is accepted via our storefront using the listed payment methods only.
Due to the popularity of certain items, availability is not guaranteed and you may be unable to rent your desired garment for your chosen dates.

3. Damage and fees:

The rental price includes a basic cleaning fee. If the garment is returned with stains or damage beyond simple cleaning or repair, you will be responsible for additional fees for repair or dry cleaning. In the case of additional cleaning, receipts will be provided as proof of payment. These are chargeable to the renter.
Depending on the extent of damage, you may also be required to pay the full retail price of the garment. BoutiqueBrags will determine if the damage is rentable. Failure to cover repair, cleaning, or replacement fees may result in legal action and barring you from all future rentals with us.
Any damages that prevent the garment from being booked or require cancellation of future bookings are the renter's responsibility, including all associated fees.

4. Local order terms:

Renting a garment grants you the right to wear it during the agreed rental period. You will receive a notification when your rental is ready for pick-up, along with detailed instructions.
Garments must be returned by 9 pm on the next business day following the rental period unless otherwise arranged. Late fees may apply for overdue returns.
If you wish to return the garment by post, prior communication is necessary, and additional charges may apply. Please refer to the laminated card received with your garment for further instructions.

5. Postal order terms:

Renting a garment allows you to wear it during the agreed rental period. You will receive a tracking link once your rental is dispatched. The use of postal services is at your own risk.
Garments must be sent back by 3 pm on the following business day, unless otherwise agreed or affected by public holidays or weekends. Late fees may apply for delayed returns.
A return postage bag is provided for mailing the garment. It should be handed in to an official post shop or store over the counter. It is advised that you take a photo of the parcel at the counter and acquire a receipt as proof of postage.

6. Return conditions:

Only the renter should return the garment. Please notify us in advance if this is not possible.
Failure to return the rental within the specified time may result in charges equivalent to the retail price of the garment.

7. Loss of return bag:

If the return bag is lost, place the garment and return card in a suitable postage bag. Include your details on the bag for identification. Take a photo of the bag with your details for verification.
When returning the parcel to the post shop you MUST upgrade to an overnight courier service, obtain a receipt with tracking number and send these details to us with a photo for confirmation.

8. Cancellations And Refunds

If you no longer require the rental before collection or dispatch, a full store credit and refund of shipping costs will be issued. Store credit has no expiry date and is non-transferable.

Once garments have been collected or dispatched we are unable to offer a store credit or refund. It is up to the renter to ensure the garment is suitable and to request any additional information prior to booking. Issues with sizing, change of mind or dissatisfaction are non refundable.

9. Swapping garments

We do offer swaps of garments subject to availability (this is only available for local/pick up orders). Any greater value price difference will need to be paid, any less of value you will loose that money. We may require you to place a new booking first and then cancel and refund the original. If you would like to swap your garment please contact us.

10. Additional information

Measurements and/or additional photos may be requested prior to booking, subject to availability. We aim to show all relevant information including size on tag, recommended fit, garment condition and retail price next to each item, along with multiple photos to help with your selection.

Please note that body shapes vary, and we aim to provide comfortable and confidence-boosting garments. Feel free to contact us for measurements or further assistance.

All zips, buttons, clasps, straps, ties, etc., undergo thorough inspection before packaging to ensure they function correctly and are in wearable condition when prepared for you. We do not provide garments that are not in wearable condition.
If you encounter difficulties with zipping or fastening a garment, it indicates an incorrect size selection, and refunds will not be issued for this reason.
Exercise caution when using fake tan, makeup and perfume as these substances can transfer onto garments and cause staining. Please remove any tan residue and minimize contact with express tans and deodorants, as they may cause permanent stains after cleaning.
Be mindful of handbags with clasps and be cautious about where you sit to prevent pulls or fabric catching. While minor pulls are expected with wear and tear, significant and noticeable pulls may incur charges for permanent damage or the retail price of the garment.
If you intend to use double-sided tape, seek approval from us before application to ensure compatibility with the garment. Apply the tape only on the garment's interior and allow us to handle its removal.
For ironing or steaming needs, contact us for specific instructions beforehand, as certain materials may be sensitive to heat and could melt.
Cigarette burns or similar damage will be repaired where possible at the renters cost. If an item is deemed unrentable and cannot be suitably repaired, the full price of the rental will be charged.
Renting from BoutiqueBrags carries inherent risks, but we strive to provide the necessary information before preparing your booking. Utilizing postal services carries the risk of potential delays in delivery.
Please handle our garments with care and treating them as you would your own belongings.
Kindly remember that BoutiqueBrags offers designer brand clothing for rent at a fraction of the retail price. These garments have been previously worn and may exhibit signs of wear and tear. We do not rent out items that do not meet our quality standards. Any garments deemed unsuitable for further rental will be removed from circulation. If you have specific preferences, please inquire about the quality and condition of our garments before proceeding with your rental.

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