Full Terms & Conditions
Table Of Contents:
- General Terms
- Payment
- Garment Condition
- Local Order Terms
- Postal Order Terms
- Return Conditions
- Loss Of Return Bag
- Cancellations And Refunds
- Swapping Garments
- Additional Information
- Prices
- Damages/Repairs/Fees
- Theft/Unpaid Fees
- Cleaning
-
Limitations of our Liability
1. General Terms:
By choosing to rent with BoutiqueBrags, you agree to the following terms and conditions and to responsibly care for the rented garment/s. We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service. It is your responsibility to check our website periodically for changes. The rented item is for the exclusive use of the renter and should not be shared with or worn by others. Garment should be worn only once for the scheduled date.
In case of unforeseen circumstances such as illness or transport issues, you are responsible for ensuring the timely return of the garment. This may involve arranging for a trusted individual to return the garment on your behalf to avoid late fees.
Postal services are not 100% reliable and carry inherent risks. BoutiqueBrags are not responsible for postal service/delivery delays. Find more information on this in heading 5.
BoutiqueBrags reserves the right to refuse service and may request identification to process your order. Payment confirms your acceptance of these terms and conditions.
2. Payment:
To secure your booking, full payment of the rental price is required upfront. Bookings are confirmed on a first-come, first-served basis. No partial payments or holds are accepted. Failure to provide payment in full will result in the booking not being confirmed. Payment is accepted via our storefront using the listed payment methods only.
Due to the popularity of certain items, availability is not guaranteed and you may be unable to rent your desired garment for your chosen dates.
3. Garment Condition
Items with flaws or imperfections will have these listed in the description of each garment. No refunds will be offered for items with noted imperfections as these have been acknowledged prior. We are happy to offer photos or describe imperfections upon request.
Label size will always be the label attached by the maker of the dress, whereas recommended sizings are what we recommend is the actual fit of the garment. We are not liable if this description is not entirely accurate for you.
Please remember we are a garment rental company, therefore our garments should not be expected to be in brand new condition and general wear will be present with anything more than general wear will be discontinued or noted. Please note that body shapes vary, and we aim to provide comfortable and confidence-boosting garments. Feel free to contact us for measurements or further assistance.
The condition of our garments is subject to change over time. We will contact you in the event of significant condition changes for upcoming bookings.
Expected wear & tear for a rental garment includes things such as:
- Micro pills
- Small loose threads
- Minor knicks/small holes to fabric
- Stitching knicks/aesthetic stitching loss
- Small or unobvious markings
- Areas where repair/garment upkeep has been performed by our seamstress
- Slight fading to colour
Please read our garment ratings page.
All items are cleaned thoroughly by us between rentals. Dry cleaning is only used in more extreme circumstances as we require quicker turnarounds than this service can provide. Depending on care labels, garments are either machine washed in wash bags or hand washed. Stain removal techniques are also used when appropriate.
We also have an on-site steam ironing machine which is used to iron all garments.
All zips, buttons, clasps, straps, ties, etc., undergo thorough inspection before packaging to ensure they function correctly and are in wearable condition when prepared for you. We do not provide garments that are not in wearable condition.
Exercise caution when using fake tan, makeup and perfume as these substances can transfer onto garments and cause staining. Please remove any tan residue and minimize contact with express tans and deodorants, as they may cause permanent stains after cleaning.
Be mindful of handbags with clasps and be cautious about where you sit to prevent pulls or fabric catching. While minor pulls are expected with wear and tear, significant and noticeable pulls may incur charges for permanent damage or the retail price of the garment.
If you intend to use double-sided tape, seek approval from us before application to ensure compatibility with the garment. Apply the tape only on the garment's interior and allow us to handle its removal.
For ironing or steaming needs, contact us for specific instructions beforehand, as certain materials may be sensitive to heat and could melt.
Cigarette burns or similar damage will be repaired where possible at the renters cost.
4. Local order terms:
Renting a garment grants you the right to wear it during the agreed rental period. You will receive a notification when your rental is ready for pick-up, along with detailed instructions.
Garments must be returned by 6pm on the next business day following the rental period unless otherwise arranged. Late fees apply for overdue returns.
If you wish to return the garment by post, prior communication is necessary, and additional charges may apply. Please refer to the laminated card received with your garment for further instructions as well as the confirmed return time.
5. Postal order terms:
Renting a garment allows you to wear it during the agreed rental period. You will receive a tracking link once your rental is dispatched. The use of postal services is at your own risk.
Garments must be sent back by 3pm on the following business day, unless otherwise agreed or affected by public holidays or weekends. Late fees apply for delayed returns.
A return postage bag is provided for mailing the garment. It should be handed in to an official post shop or store over the counter. It is advised that you take a photo of the parcel at the counter and acquire a receipt as proof of postage.
If the return bag is lost, place the garment and return card in a suitable postage bag. Include your details on the bag for identification. Take a photo of the bag with your details for verification.
When returning the parcel to the post shop you MUST upgrade to an overnight courier service, obtain a receipt with tracking number and send these details to us with a photo for confirmation.
Return address:
Danika Chappell-Stark
Boutique Brags
13 Marvell Lane, Rolleston, Christchurch 7614
020 432 6452
If your order doesn't arrive on time, all situations are different so will be handled based off the situation. Majority of orders will be refunded (minus postage costs) if they do not arrive on time (and once we can confirm not worn) due to any NZ Post delays. We highly recommend using an address that is non rural to better avoid any delays. If you are a rural address and have failed to select rural delivery at check out, there is a risk your order will not arrive on time and you will not be refunded for this.
6. Return conditions:
Failure to return the rental within the specified time as noted on your thank you card, will result in late fees. Amount depends on each situation. We rely on trusting our renters to return garments on time and correctly. By not doing so you are potentially affecting another renters garment for their special event. Returning your garment on time is equally as important as it arriving on time to you. Return is typically the next working day following your event, but also noted on your return card.
If you return a garment late and due to this another rental has to be cancelled, you are required to pay compensation to the value of the rental that has had to be cancelled due to loss of income, alongside late fees.
For postal returns, if the return bag is lost, place the garment and return card in a suitable postage bag. Include your details on the bag for identification. Take a photo of the bag with your details for verification.
When returning the parcel to the post shop you MUST upgrade to an overnight courier service, obtain a receipt with tracking number and send these details to us with a photo for confirmation.
Return address:
Danika Chappell-Stark
Boutique Brags
13 Marvell Lane, Rolleston, Christchurch 7614
020 432 6452
7. Loss of return bag:
If the return bag is lost, place the garment and return card in a suitable postage bag. Include your details on the bag for identification. Take a photo of the bag with your details for verification.
When returning the parcel to the post shop you MUST upgrade to an overnight courier service, obtain a receipt with tracking number and send these details to us with a photo for confirmation.
Return address:
Danika Chappell-Stark
Boutique Brags
13 Marvell Lane, Rolleston, Christchurch 7614
020 432 6452
8. Cancellations And Refunds
If you no longer require the rental before collection or dispatch, a full store credit and refund of shipping costs will be issued. Store credit has no expiry date and is non-transferable.
Refunds and credits are not offed once garments have been collected or dispatched. It is up to the renter to ensure the garment is a suitable fit and to request any additional information prior to booking. Issues with sizing, change of mind or dissatisfaction are non refundable, as well as flaws that have already been noted in the garments description.
Refunds are only provided in situations where we believe there has incorrect information provided, this is at our discretion to assess.
Once you receive your garment, you have the same day as pick up/delivery to contact us if there is any damage or stains beyond wearability taking into consideration the rental price and condition noted prior on the listing. It needs to be returned the following day for any sort of refund to be eligible. If a customer chooses to wear the garment or retain it for longer than this timeframe, this is considered acceptance of the item in its received condition. In doing so, the customer loses the right to any applicable refund.
As with any business, refunds are not considered until the garment has been returned for inspection. Once returned, we will assess the garment and determine an appropriate outcome. Partial refunds or credits may be considered if the garment is wearable but has an unlisted flaw beyond the scope of normal rental wear.
If you place your order incorrectly eg. incorrect dates selected, you will only be issued a store credit or date change subject to availability.
9. Swapping garments
We do offer swaps of garments subject to availability (this is only available for local/pick up orders). Any greater value price difference will need to be paid, any less of value you will loose that money. If you would like to swap your garment please contact us.
10. Additional information
Measurements and/or additional photos may be requested prior to booking, subject to availability. We aim to show all relevant information including size on tag, recommended fit, garment condition and retail price next to each item, along with multiple photos to help with your selection.
Please note that body shapes vary, and we aim to provide comfortable and confidence-boosting garments. Feel free to contact us for measurements or further assistance.
Renting from BoutiqueBrags carries inherent risks, but we strive to provide the necessary information before preparing your booking. Utilising postal services carries the risk of potential delays in delivery.
Please handle our garments with care and treating them as you would your own belongings.
Kindly remember that BoutiqueBrags offers designer brand clothing for rent at a fraction of the retail price. These garments have been previously worn and may exhibit signs of wear and tear. We are not the designer of the garment and so unless alterations are listed then our garments are as per manufactured. We do not rent out items that do not meet our quality standards. Any garments deemed unsuitable for further rental will be removed from circulation. If you have specific preferences, please inquire about the quality and condition of our garments before proceeding with your booking.
11. Prices
All prices displayed are in NZD. All prices are GST inclusive. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
12. Damages/Repairs/Fees
The rental price includes a basic cleaning fee. If the garment is returned with stains or damage beyond simple cleaning or repair, you will be responsible for additional fees for repair or dry cleaning. In the case of additional cleaning, receipts will be provided as proof of payment. These are chargeable to the renter.
Depending on the extent of damage, you may also be required to pay the full retail price of the garment. Once paid you will get to keep the damaged garment, unless the garment is out of stock. BoutiqueBrags will determine if the damage is rentable. The customer does not have the rights to deem what is in rentable condition for our company. Replacement costs are required to the full value of the dress, depreciation is not relevant when the damage sustained results in a garment requiring complete replacement. Should cleaning be first attempted to fix damages/staining, this must be covered by the renter in full, even if the attempts to clean/repairs are not successful. Repairs/cleaning of the garment will only be to satisfaction if the garment can be returned to its prior condition. This is at our discretion to determine.
Any damages that prevent the garment from being booked or require cancellation of future bookings are the renter's responsibility to cover the losses, including all associated fees.
We do not provide garments that are not in wearable condition.
If you encounter difficulties with zipping or fastening a garment, it indicates an incorrect size selection, and refunds will not be issued for this reason.
13. Theft/Unpaid Fees
In the event of theft or non-return of any garments, BoutiqueBrags may take legal action to recoup all associated expenses, including but not limited to the replacement of garments, postage, restocking fees, loss of future bookings, plus any additional costs. You agree for any fees owed will be paid within a reasonable timeframe and discussed clearly when they will be fulfilled. Methods can include but are not limited to debt collection agencies, charging your card, disputes tribunal, legal action, naming you publicly. Personal data entered when placing the order may be discreetly used to recover the garment AND/OR recover compensation through the methods previously discussed. We reserve the right to take further action when these fees are not paid.
Should a customer have an outstanding debt to us & then place a new order, we reserve the right to cancel the order. We also reserve the right to keep the new orders payment as compensation for the outstanding debt.
Any damages that prevent the garment from being booked or require cancellation of future bookings are the renter's responsibility to cover the losses, including all associated fees.
14. Cleaning
You are not permitted to wash or dry the rental garment, as some items require specific cleaning methods. Any alterations, including temporary modifications, are also prohibited but other methods can be discussed with us. Once we receive the garment back we will inspect it and determine the cost of cleaning, if there is any. Light staining we can remove ourselves majority of the time without cost to the renter. We will determine if we can do this. This falls under our standard cleaning and is included in the rental cost. Cleaning such as scrubbing, soaking and spraying, all one time round. Other staining, damage or extra time beyond this that cannot be easily removed or fixed by us will be subject to extra fees. If extra cleaning routes fail to be able to remove your staining or damage, you are still liable to pay the fee regardless of the outcome on top of permeant damage and replacement fees, see more heading 12. We reserve the right to select the dry cleaner/repair place. Please note specialist fabrics such as silk or specific staining or staining types may result in heavier cleaning fees and/or permanent damage or replacement fee.
15. Limitations of our Liability
Boutique Brags holds no liability to you or any other third party, for any unforeseen circumstances or circumstances due to errors in information given to us by the renter, that result in any damage to the item, non-delivery, or loss of item. You are in responsibility for the item during the rental period. If any damage and or claims are made against you as a result of occurrences that happened while you were responsible for the item regardless of whether or not they were your own doing or out of your control, you will be held solely responsible for the costs incurred.
We do not guarantee that your experience with our service will be uninterrupted, timely, secure, or free of errors. You acknowledge that we may occasionally remove the service for an indefinite period or cancel it at any time without prior notice. Your use of the service, or your inability to use it, is entirely at your own risk.