Postal Orders

We will notify you when your rental has been sent with your tracking number.  All garments MUST be sent back in the return postage bag you received with your garment on arrival.  Hand this over the counter at your nearest Official NZ Post Shop by 3pm on the next available weekday, unless otherwise arranged.  Late fees may apply for overdue returns.

If you have misplaced your return bag, please send garments back to:

Danika Chappell-Stark
Boutique Brags
13 Marvell Lane, Rolleston, Christchurch 7614
020 432 6452

Postal orders for weekends are sent out Monday to Wednesday and rarely Thursday with overnight but are due to be placed by Wednesday 12pm. If you have booked after this time we are unable to fulfill your order and it will be cancelled and refunded. Postal orders for weekdays are sent out 2-3 days prior to your event date, or up to 5 days prior in the case of weekends and/or public holidays.

How much is shipping?

Shipping costs depend on the size of the garment and the chosen delivery address.  This cost covers shipping to you and includes a prepaid return bag.

Rural addresses cost more and there is an option to select rural at the checkout. If not selected you will be sent a separate invoice for this to be paid.

What happens if my order doesn’t arrive to me on time?

All situations are different so will be handled based off the situation. Majority of orders will be refunded (minus postage costs) if they do not arrive on time (and once we can confirm not worn) due to any NZ Post delays. We highly recommend using an address that is non rural to better avoid any delays. If you are a rural address and have failed to select rural delivery at check out, there is a risk your order will not arrive on time and you will not be refunded for this.