Postal Orders
We will notify you once your rental has been dispatched and provide your tracking number.
All postal garments must be returned using the prepaid return postage bag provided with your garment.
Your return parcel must be lodged over the counter at an official NZ Post Shop by 3:00pm on the next available weekday, (NO DROP BOXES), unless an alternative arrangement has been made with Boutique Brags.
Do not place your return parcel in a mailbox or leave it unattended. We strongly recommend keeping your NZ Post receipt as proof of lodgement.
Late fees may apply to overdue returns.
If you have misplaced or no longer have your return postage bag, please refer to our Loss of Return Bag (7) section for instructions.
Postal Order Cut-Offs
For weekend events, postal orders must be placed by 12:00pm Wednesday.
Weekend orders are generally dispatched Monday to Wednesday, and occasionally Thursday, using overnight delivery.
If you place a weekend postal order after the Wednesday 12:00pm cut-off, we may be unable to fulfil your booking and it may be cancelled and refunded.
For weekday events, postal orders are generally dispatched 2–4 days before your event date.
Orders may be dispatched up to 5 days before your event when weekends or public holidays affect delivery timeframes.
How Much Is Shipping?
Shipping costs depend on the size of the garment and the delivery address selected.
Your shipping fee covers delivery to you and includes a prepaid return postage bag.
Rural addresses have an additional delivery cost. Please select the rural delivery option at checkout if your delivery address is rural. If rural delivery is not selected when placing your order, you will be sent a separate invoice for the additional rural delivery charge and there is an increased risk that your order will not arrive within the required timeframe. In these circumstances, a refund will not be provided.
What Happens If My Order Doesn't Arrive on Time?
Postal delivery times can be affected by NZ Post or other circumstances outside of our control, so each situation will be assessed individually.
If your garment does not arrive in time for your event due to a postal delay, we may provide a refund minus postage costs, once we can confirm that the garment was not worn when returned to us in the correct timeframe discussed. Refunds are assessed on a case-by-case basis.
We strongly recommend using a non-rural delivery address where possible to help reduce the risk of delivery delays.
If rural delivery is not selected when placing your order, you will be sent a separate invoice for the additional rural delivery charge and there is an increased risk that your order will not arrive on time. In these circumstances, a refund will not be provided.